Privacy Policy

  1. Policy Statement
    1. Alex Neil has been selling and letting Property since 1984. We take your privacy seriously and this policy (Privacy Policy) sets out how we will handle your personal data securely and in accordance with your rights.
    2. The data controller is Alex Neil Estate Agency of 146 Lower Road, London SE16 2UG (“we”, “us” or “our”). Details of our notification to the data protection regulator may be found in the Information Commissioner’s Office Public Register of Data Controllers at ico.org.uk under registration number Z872457X.
    3. To the extent that we determine the manner and the purpose of processing, we acknowledge that we are a Data Controller of your Personal Data (as such terms are defined in the Data Protection Act 1998 but which, on and from 25 May 2018, shall have the respective meanings given under the General Data Protection Regulation (EU) 2016/679) (the “Regulation”)). We undertake to act in accordance with the Data Protection Act 1998 (and, on and from 25 May 2018, the Regulation) at all times (including having in place adequate levels of security in respect of such Personal Data). As noted above this Privacy Policy sets out the basis on which we will collect and process your Personal Data and that of any third party whose Personal Data you supply to us.
    4. We will regularly review the purposes for which we hold your Personal Data and will not hold it for longer than is necessary. We will also seek to minimise the Personal Data which we hold about you wherever possible. If we intend to make use of your Personal Data for any new purposes which would be considered incompatible with the purposes for which it was originally collected, as set out in this Privacy Policy, we will notify you of such intended uses and provide appropriate fair processing notices and transparency literature, prior to the commencement of any such processing.

  2. General Information
    1. This Privacy Policy explains what Personal Data we collect about you when you register to use our sites and/or use our services and how we handle your Personal Data to ensure that we protect your rights. Please read this Privacy Policy carefully to understand how we will treat your Personal Data. In this Privacy Policy, references to "you" or "your" shall mean you as a user of www.alexneil.com (our "site(s)") and/or our automobile financing services ("our "services").
    2. This Privacy Policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us.

  3. Information we may collect from you
    1. When you register to use our services and/or our sites we may ask you to provide certain information such as your name, address, email address, contact number, and bank account details, tenant information, Landlord information, financial advisors/brokers, mortgage brokers, solicitors, other legal representatives, the court services information and all information from third parties who wish to engage Alex Neil Estate Agency’s services. Other information may be provided to you of any events or update in terms of the Landlord and Tenant law/obligations for your information only in accordance with our marketing consents or a contract we have with you.
    2. We may also process information relating to Information relating to:
      • Buyers, Properties for Sale, Buyers Guide, Selling with Alex Neil, Low Profile Marketing.
      • Properties to rent, Managed Properties to rent, Tenants Guides and fees, Short term lets, Build to rent, Letting with Alex Neil, Property management information,
      • New Homes for sale, Fairview New Homes, UK investment property, International Investments, Developers Guide,

      By submitting your data to us, we will make use of your information in order to deliver landlord related services to you, such as helping with getting your properties let if you are a Landlord, or helping you to find a property if you want to buy, sell or rent. Your details will be kept by Alex Neil until such time as you ask for them to be removed or we decide that, in absence of any response, they should be removed. Your details will not be sold or otherwise disposed of to any third party except where we are legally obliged to do so or where we believe that such action will protect the interests of Alex Neil and/or its staff.
    3. We may also collect information on an ongoing basis about what pages you access or visit, and information about your use of our sites, for example the pages viewed, the website from which you came to visit our sites, changes you make to information you supply to us, including by use of cookies (see our Cookies Policy). If you contact us, we may keep a record of that correspondence.
    4. Sensitive information. In order to provide you with our services we may need to collect Personal Data which is considered as ‘sensitive’, called Special Categories of Personal Data. We will establish a lawful basis for processing your Special Categories of Personal Data by us and our service providers, if this data is required to be collected for the purposes stated in this Privacy Policy.

  4. How we use your information
    1. Alex Neil Estate Agency will use your Personal Data for the following purposes:
      • In order to respond to your requirements when you register your details via our website or by contacting our offices, we need to know your name, address, e-mail and main contact telephone numbers. We may contact you by e-mail or telephone in order to provide you with relevant property information which we think may be of interest to you.
      • in the normal course of our business, to allow us to register you to receive our services and to provide you with our services in accordance with registration requirements and you can also contact us on our website at the contact us page
      • to allow us to manage your account with us;
      • to allow us to analyse your personal preferences and personalise our services to you so that we can provide a more tailored experience to you;
      • to store your data to pre-populate fields to make it easier for you to provide information when you return to our sites;
      • we may ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
      • Details of your visits to our offices including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access on the basis that processing is necessary in order to perform our contract with you to provide our services;
      • to communicate with you, including sending you information about products, properties, lettings and services which we think may be of interest to you (details of how to manage your marketing preferences are covered below under Marketing);
      • to validate your Personal Data (and, in some cases, match it against information that has been collected by a third party) to check that the Personal Data we hold about our customers/users/landlords/tenants, financial advisors, mortgage brokers is accurate, consistent and up to date.
      • to comply with any legal obligations to which we are subject on the basis that processing is necessary to comply with our legal obligations;
      • in pursuit of our legitimate interests, such as developing and/or consolidating Alex Neil Estate Agency, defending our legal rights and/or seeking advice from our professional advisors;
      • to comply with Landlord and Tenant legislation as amended from time to time which will include compliance with the Housing Act 1988 as amended by the Localism Act 2011 and the Deregulation Act 2015.
    2. We will endeavour periodically to check that the personal data we store for you is accurate. If you would like to update the personal data we hold about you, please contact us on ho@alexneil.com with your request.
    3. The provision of your contact information to register you with our site and/or provide our services is mandatory if you are to receive our services.
    4. The provision of Personal Data for the purposes of direct marketing is voluntary and you do not need to provide such Personal Data in order to receive our services. Information relating to your marketing preferences is detailed below under "Marketing".

  5. Who do we share your information with?
    1. As part of using our services, we will as part of our legitimate activities to us sharing your Personal Data with the following parties:
      • service providers and other third parties who process and store data on our behalf;
      • professional advisors, the court service, mortgage advisors financial advisors, solicitors and other legal advisors with your consent and or in accordance with a contract;
      • individuals who you nominate as referees to verify certain information.
      • Payments made on our website to Sage Pay.

      We will always carefully consider weather we have good justification for using your information and will not process it in a way that is inconsistent with the uses that we have explained to you and for the purposes of fulfilling our agreement with you.
    2. We may also share your Personal Data with third parties:
      • in the event that Alex Neil Estate Agency, either in whole or in part, is acquired by a third party (in which case Personal Data about customers will be one of the transferred assets);
      • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any contract with you; or to protect our rights, property, or the safety of our employees, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.

  6. How long do we store your personal data for?
    1. We only store your Personal Data for as long as necessary for the purposes described in this Privacy Policy and or Use of Information Privacy Statement.
    2. In any event, we will only store your personal data whilst you continue to use our services and for a period of six years or in compliance with our legal requirements with HMRC or in accordance with the law and legislation.

  7. Where we store your personal data
    1. In order to ensure fair and transparent processing, we will, taking into account our processing activities, adopt appropriate procedures for the processing of Personal Data, which shall include implementing technical and organisational measures which take into account the harm that may be suffered, and correct inaccuracies identified in Personal Data processed, so that risk of errors are minimised and your Personal Data is processed in a fair and secure manner.
    2. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
    4. From time to time, service providers, and organisations with whom we work , may be located outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your Personal Data. We will also ensure that our service providers enter into compliant processing agreements with us to ensure that your Personal Data is processed in accordance with applicable data protection legislation.

  8. Marketing
    1. If you consent to such processing , we will contact you by telephone, email and/or text message. We may seek your consent by serving you with relevant boxes (eg email, text messages, communication etc) situated on the form on which we collect your data for the purposes of marketing. You can also contact us via our website at www.alexneil.com and instruct our services. Should you wish to engage in any recommend professional services please see website link www.alexneil.com/Professional-Services and/or review any of the international properties www.alexneil.com/International-Investments. We will only send you details of these services where you have expressly requested such communicaitons.
    2. You may also unsubscribe from such communications at any time by contacting us at ho@alexneil.com. Or by post to Data Protection Alex Neil Estate Agency 146 Lower Road, London SE16 2UG or selecting "unsubscribe" on the relevant marketing communication.
    3. Via our website we also provide a page of promotions that can be accessed via For example www.alexneil.com/Promotions. These services are avaiable to access via our webiste and the links will take you to that partners website, We will not share your contact details wiith these suppliers uness you have given your explicit consent,
    4. We also have website links to organisations in the Community www.alexneil.com/Supporting-Our-Local-Community which provide details of our community and charity support work. Again, we do not share your contact details with these organisaitons.

  9. What are your rights?
    • Access to your personal data: You may request access to a copy of your personal data.
    • Right to withdraw consent: Where we reply on consent as our basis of processing you may withdraw your consent at any time. Please contact us using the details located at section 14 of this Privacy Policy if you would like to withdraw your consent and we will update our records accordingly (including where appropriate by deleting your data in line with your right to erasure set out below).
    • Rectification: You may ask us to rectify inaccurate Personal Data held about you. If you would like to update the Personal Data we hold about you, please contact us using the details below and provide the updated information.
    • Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying why you would like us to delete your personal data.
    • Portability: You may ask us to provide you with the Personal Data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.
    • Right to object: You may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us using the details below, providing details of your objection.
    • Make a complaint: You may make a complaint about our data processing activities to a supervisory authority. For the UK, this is the Information Commissioner's Office, at ico.org.uk.
    • To make enquires and/or to exercise any of your rights in this Privacy Policy please contact our Data Appointed Person at ho@alexneil.com
    • Please note that we may ask you to provide a form of identification verification before we can give effect to any such request made by you.

  10. Cookies policy

  11. IP addresses
    • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

  12. Links to Other Websites
    • This website contains links to third party websites. Any such links are provided for your information only. We have no control over these websites. We cannot guarantee the content of these websites and accept no liability for any loss arising from your use of such websites. Our site may, from time to time, contain links other website. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. A list of related sites which we make reference to are:
      Please check these policies before you submit any personal data to these websites.

      Additional social media links include Facebook, Twitter, Linkedin, Instagram, Pinterest, Google +, If you have accounts with these providers, their terms shall apply to processing of your personal information.

  13. Changes to our Privacy Policy
    1. We may modify this Privacy Policy from time to time, so please review it regularly.
    2. If we change this Privacy Policy in a way that may substantially alter the purposes for which we process your personal data we shall notify you by means of notice on our website www.alexneil.com
    3. This Privacy Policy was last amended on 18th May 2018

  14. Contact Us
    • Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to ho@alexneil.com

      Alex Neil is the trading name of Hillgate Investments Ltd. Registered Office: 146 Lower Road, London SE16 2UG. Registered in England and Wales No. 5068329. V.A.T Registration Number: 839 400 231

  15. Copyright notice
    • Alex Neil is the owner of all intellectual property rights in relation to this website including but not limited to copyright. No permission is given by Alex Neil to any recipient of the website to use any of the intellectual property rights. Any unauthorised use of the website may constitute an infringement of Alex Neil’s intellectual property rights in the website.

      All intellectual property rights in the website are reserved by the Alex Neil.

      No part of the website may be distributed, transmitted, translated, reprinted, reproduced or utilised in any form either in whole or in part or by any electronic, mechanical or any other means, now known or invented in the future, including photocopying and recording, or in any information storage and retrieval system, without prior permission in writing from Alex Neil, except in accordance with permitted uses and provisions of the Copyright, Designs and Patents Act 1988.

      Applications for Alex Neil’s permission to distribute, reproduce or commercially exploit any part of the website should be addressed to Alex Neil at the above address.

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Charmaine and Harry diligently made my hunt for an apartment a success! I felt well cared for and the customer experience received was exceptional- thank you. Charmaine was very honest and was very easy to communicate with; both replied quickly and professionally. Harry has a lot of integrity where I wouldn't have gotten the apartment I wanted with any other agent without his effort. I highly recommend this agency and very grateful for their service.
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Alex Neil is the trading name of Hillgate Investments Ltd. Registered Office: 146 Lower Road, London SE16 2UG. Registered in England and Wales No. 5068329
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