Industry and professional credentials

Founded in 1984, Alex Neil has an impressive industry and professional credentials list. These industry seals of approval allow sellers and landlords to engage our services with security and peace of mind. In addition, our Testimonials Page details reviews from satisfied home movers.


NAEA National Association of Estate Agents

NAEA National Association of Estate Agents

Alex Neil is a proud member of the National Association of Estate Agents. The NAEA Propertymark is the UK's leading professional body for estate agents. We adhere to NAEA’s strict rules of conduct and meet their standards relating to professional and ethical practice. Our NAEA membership provides significant benefits to consumers dealing with us.

FIA Federation of Independent Estate Agents

Alex Neil proudly accepted the FIA membership invitation. Our membership proves we meet the strict FIA criteria and are part of a sizeable member-only network. We benefit from sharing best practices and leads from member agents from all over the country. Homeowners and home movers benefit from this unique, independent seal of approval.

TPOS The Property Ombudsman

Alex Neil is a longstanding member of The Property Ombudsman scheme, established in 1990. In the unlikely event that something goes wrong, our internal procedure can offer a satisfactory resolution. Our TPOS membership allows free, fair, and impartial redress where necessary. View our Property Ombudsman membership certificate.

ARLA Association of Residential Letting Agents

We are proud members of ARLA Propertymark. ARLA is the UK's leading professional and regulatory body for letting agents. We have demonstrated a thorough knowledge of our profession and conduct our business according to current best practices. Alex Neil has professional indemnity insurance and is covered by a financial protection bonding scheme.

DPS Deposit Protection Service

The DPS is custodial deposit protection or insured protection scheme for client monies. DPS hold the tenant's deposit throughout the tenancy and administer the repayment when they leave.

CMP Client Money Protect

Client Money Protect is the UK's largest independent government-authorised client money protection scheme, protecting the money residential property agents hold on behalf of their clients. View our Client Money Protect scheme certificate.

Agents' note: Our fee structure is on a sale, no-fee basis. Sole Agency Fee - 2.0% + VAT (2.4% inc VAT), Joint Agency Fee - 2.5% + VAT (3.0% inc VAT) and Multi-Agency Fee - 3.0% + VAT (3.6% inc VAT). We advise sellers already marketing their property with an estate agent to check their contractual obligations to avoid situations where they could become liable to pay two fees when instructing a new agent. Alex Neil is a member of The Property Ombudsman. Membership number: N00018


Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.