Website Feedback

Our website is crucial to our business and forms part of your customer experience. We hope you find it helpful and easy to navigate. Furthermore, we continually develop and improve our site utilising the latest technology to ensure seamless website visits. 

Constructive feedback is always welcome, as are new feature suggestions. Our development team will assess your comments and feedback, and we will implement changes where possible.

If you would like to provide feedback or encounter a technical issue or broken links while using the site, please provide information by emailing us at services@alexneil.com.

We read all feedback carefully, but please note we may not be able to respond to your comments personally. In the unlikely event that you need to review our complaints procedure, please click here.

 

Industry awards

Be confident that you are engaging an award-winning agent. Both allAgents and The British Property Awards have recognised our service. In addition, five-star satisfaction levels show that 97% of our previous customers thoroughly recommend us.

Property valuations

Selling your property follows successive steps. The first will be to establish the property's current value. Our experienced valuers will provide current market advice alongside a defined and proactive marketing strategy during your property valuation .

International marketing

We engage a multi-channel international marketing strategy for your property. In addition, our engaging social media channels further enhance the extensive reach of our website. We promote properties using the top UK and global property portals.

Our credentials

We are an NAEA & ARLA Propertymark Protected estate agent. Our experienced professionals abide by the nationally recognised Code of Practice. Our exclusive FIA Membership provides home movers with a unique seal of approval for our credentials

Fees

Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.