Client testimonials and reviews of our service

We take great pride in our service and always strive to ensure your property journey is smooth and efficient. So that you can confidently engage our services, we invite you to read recent reviews of Alex Neil received via Google and the ESTAS. Furthermore, our industry credentials allow home movers to trust that we are professional, regulated estate agents.


The Alex Neil staff were very good at helping push things through. I am sure that the sale would have fallen through without them. They were very proactive in chasing my solicitor and the vendor's solicitor and also in reassuring the vendor that I was doing all I could at my end to move things forward. Matteo deserves a special mention. From the time he started working on my case, it was excellent. He kept emailing my solicitor, and between the two of us, we were quickly able to resolve the apparent issues and exchange contracts within two weeks. We were on the same page every time, moving things forward. He is also pleasant, likeable and professional. I vented my frustrations when we first talked, but he was very calm and responded professionally. I would love to work with him again in future.
Abigail Brempah - Buyer
I could not be happier with my experience at Alex Neil Estate Agents! It was the most stress-free sale I have ever had, and I have Calli to thank! She would always keep me updated, provide detailed feedback and ensure the safety of my property. Alex Neil managed to sell my home for more than the asking price within one month of being on the market. I am genuinely impressed by their service.
Ms C Gamble - Homeowner
They are a presence in the High street, and I must say that the team there are fantastic. I had a valuation carried out on the same day I requested it. Additionally, we went on to the market with them immediately, and our home went under offer within two days!!! Thank you so much, Alex Neil. You have set the bar for Chislehurst, and I highly recommend you!
O Campbell - Homeowner
From start to finish, the team were professional and easy to communicate with. The branch manager came to value my property and instantly created a positive impression of the agency. The agents were friendly and approachable, too and did what they could to get a quick sale for me. I had a lot of issues with the conveyancing process. Unfortunately, the solicitors were causing a few barriers to the chain proceeding. Maciej did whatever he could to ensure the solicitors could exchange and complete in a relatively timely manner. He was always available or returned my calls quickly, which made the process much easier.
Sarah Mallik - Homeowner
Calli has been super helpful throughout the process, especially since this has been my first time buying. I felt very comfortable reaching out to her at any point, and if she was away, her colleagues who covered were also super helpful. As mentioned above, Calli has been excellent throughout the process, and I would work with her again. She swiftly responded to emails or calls and organised everything efficiently and quickly.
Madeline Heath - Buyer
At a reasonable price in the challenging London housing market, Alex Neil found a buyer for my one bed flat within five weeks. I decided to switch to Alex Neil from another agency, and they managed to find a buyer for me after five viewings. In addition, they facilitated the sales process by contacting the seller's solicitor, the buyer's solicitor and the buyer to speed up the process. This team will always find a buyer for anyone selling their property.
W Zhou - Homeowner
I have been working with estate agents in London for over ten years now on various properties. I have yet to meet an agent as competent, polite, engaging, cooperative and effective as Matteo! Nothing negative to say about my experience of dealing with him. Unlike many others in the sector, he is spectacularly responsive, super-efficient, understands the market and gives excellent guidance. He helps the landlord ponder future strategies and quickly secures potential buyers. As a result, they agreed on a sale at above market price for my last property within a week. Matteo provided genuinely outstanding service and is a very amicable individual. I have other managing agents that I work with but will only sell or buy a property through Matteo. He's one of a kind!
Clare Anderson - Homeowner
As we all know, buying and renting properties is very stressful and putting your trust in an estate agent when it comes to one of the most significant transactions you will make in your life is imperative. My previous opinion about estate agents has changed. The Alex Neil Rotherhithe office took all of the stress and anxiety out of the entire process. They gave me honest advice about the market. The whole team worked so hard, and they were always polite and diligent. A huge thank you.
Katie Mawson - Homeowner
Maciej was exceptional throughout - very professional and clear communications. Set the right expectations, which meant no disappointments at any stage.
Arjun Roy - Homeowner

Fees

Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.