Client testimonials and reviews of our service

We take great pride in our service and always strive to ensure your property journey is both smooth and efficient. To engage our services confidently, we invite you to read recent client and customer reviews of Alex Neil.


The Alex Neil staff were very good at helping push things through. I am sure that the sale would have fallen through without them. They were very proactive in chasing my solicitor and the vendor's solicitor and also in reassuring the vendor that I was doing all I could at my end to move things forward. Matteo deserves a special mention. From the time he started working on my case, it was excellent. He kept emailing my solicitor, and between the two of us, we were quickly able to resolve the apparent issues and exchange contracts within two weeks. We were on the same page every time, moving things forward. He is also pleasant, likeable and professional. I vented my frustrations when we first talked, but he was very calm and responded professionally. I would love to work with him again in future.
Abigail Brempah - Buyer
I could not be happier with my experience at Alex Neil Estate Agents! It was the most stress-free sale I have ever had, and I have Calli to thank! She would always keep me updated, provide detailed feedback and ensure the safety of my property. Alex Neil managed to sell my home for more than the asking price within one month of being on the market. I am genuinely impressed by their service.
Ms C Gamble - Homeowner
I could not make a high enough commendation to the team at Alex Neil, Canary Wharf, for their outstanding work whilst purchasing my first property. It was a complex transaction, and had it not been for their tenacity, insight, and sound judgment. I don’t believe that we would have succeeded in making the purchase. I have been hugely impressed by their wisdom, discernment, and handling of very complex matters throughout the process. As a first-time buyer, the process was entirely new for me, but I felt that Alex Neil listened and understood my situation and worked as hard as possible to get things resolved at every step. Thank you for helping my dream of buying my property become a reality!
Katie Brook-Hart - Buyer
As we all know, buying and renting properties is very stressful and putting your trust in an estate agent when it comes to one of the most significant transactions you will make in your life is imperative. My previous opinion about estate agents has changed. The Alex Neil Rotherhithe office took all of the stress and anxiety out of the entire process. They gave me honest advice about the market. The whole team worked so hard, and they were always polite and diligent. A huge thank you.
Katie Mawson - Homeowner
I have been working with estate agents in London for over ten years now on various properties. I have yet to meet an agent as competent, polite, engaging, cooperative and effective as Matteo! Nothing negative to say about my experience of dealing with him. Unlike many others in the sector, he is spectacularly responsive, super-efficient, understands the market and gives excellent guidance. He helps the landlord ponder future strategies and quickly secures potential buyers. As a result, they agreed on a sale at above market price for my last property within a week. Matteo provided genuinely outstanding service and is a very amicable individual. I have other managing agents that I work with but will only sell or buy a property through Matteo. He's one of a kind!
Clare Anderson - Homeowner
Katie recently helped me to rent out my two-bedroom property in Woolwich. As a new and somewhat reluctant landlord trying to rent out my property in uncertain times, this was not an easy process, but Katie was friendly and professional. She always kept me up to date about viewings and prospective tenants, and nothing was ever too much trouble. Thanks to Katie, my property has now been let, and I wholeheartedly recommend her services.
Harriet - Homeowner

Fees

Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.