Client testimonials and reviews of our service

We take great pride in the service that we provide and always strive to ensure your property journey is both smooth and efficient. To enable you to confidently engage our services, we have listed below numerous recent client reviews of our services.

I have interacted with Alex Neil as a prospective buyer multiple times before I engaged them to sell my property. I chose them as they have a courteous and professional staff who treat their customers fairly. All the people I have met from the office were always reachable, responded to emails within minutes, showed up to appointments punctually, and were proven to be worthy of my trust. They have negotiated a complicated sale for me through the COVID crisis, and managed to close it as soon as the lockdown was lifted.
Mr V Binzberger - Seller
There is not a high enough commendation I could make to Michelle and the team at Alex Neil, Canary Wharf, for the outstanding work done on the purchase of my first property. It was a very complicated transaction, but ultimately the successful completion has been down to Michelle. Had it not been for her tenacity, acumen and good judgment I don’t believe that we would have succeeded in making the purchase. Throughout the process, I have been hugely impressed by her insight, discernment and handling of very complex matters. As a first-time buyer, the process was completely new to me, but I felt that Michelle listened and understood my situation, and worked as hard as possible to get things resolved at every step. It has been a complicated road and she has had many parties, personalities, and pressures to manage which was done phenomenally - the outcome speaks for itself. I am so grateful to have had Michelle leading this transaction - what a indispensable asset to the business! Thank you for helping my dream of buying my property a reality!
Kate Brook-Hart - Buyer
A huge thanks to the team at Alex Neil, East London. They were incredibly professional, fast and friendly in helping me sell my property. Really cannot thank them enough, especially in the midst of the Covid-19 pandemic! Thanks so much again Alex Neil.
Tamara Gomez - Vendor
I have been working with estate agents in London for over ten years now on various properties and have yet to meet an agent as competent, polite, engaging, cooperative and effective as Matteo! Really nothing bad to say about my experience of dealing with him. Unlike so many others in the sector (I have had some truly awful experiences), he is spectacularly responsive, super efficient, understands the market and gives very good guidance on it, helps the landlord ponder future strategy, quickly secures potential buyers and most importantly very quickly secured me an excellent price (above market) for the last property I sold within the space of a week. Truly outstanding services and a very amicable individual. I have other managing agents that I work with but will only henceforth sell or buy property through Matteo. He's one of a kind!
Clare Anderson - Seller
Buying and renting properties as we all know is very stressful and putting your trust in an estate agent when it comes to one of the biggest transactions you will make in your life is imperative. I'd always had a very dim view of estate agents from my previous experiences but thats an opinion which has now been completely shattered. Sara and Matteo at the Surrey Quays office took all of the stress and anxiety out of the entire process. They gave me honest advice about the market. The team as whole worked so hard, were always polite and diligent. A huge thank you.
Katie Mawson - Landlord
As first time buyers, it was stressful experience but at the same time we were very lucky to have found Alex Neil. They were helpful and assisted us throughout the process. Wherever there was a need for a little nudge to speed up the process they were always there. Prompt email responses, phone calls and viewings all were smooth. We are very thankful to the hardworking staff at Alex Neil.
Nadir Khan - Buyer


Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.