The British Property Awards Gold Winners

Our outstanding performance has been recognised in the British Property Awards.

We are very proud to receive further industry recognition as a consistently top performing estate agent. Our South East London office have just won the 5* Gold British Property Award for SE16. The team performed outstandingly throughout the extensive judging period which focused on customer service levels.

Both our competitors and offices were independently “mystery shopped” during the period against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.

We have further been shortlisted for numerous national awards which will be announced later in the year. These awards are our first of 2019 and stand alongside the multiple awards we received in 2018 from independent customer review site allAgents, the highlight of those "Best Estate Agent of the Year".

David Hatch, Managing Director of Alex Neil responded with high praise for the collective efforts of his teams. “Alex Neil have assembled a high calibre team of professionals who strive to deliver very high levels of customer service. It is always pleasing to learn that we’ve been recognised for performance in customer service, especially in something as prestigious as the British Property Awards.”

“Our South East London team work very hard and thoroughly deserve the kudos attached to winning the 5* Gold British Property Award for SE16. I’m very confident that their continued efforts will produce many more awards but more importantly, many more satisfied customers.”

Moving on to the awarding body and the criteria, The British Property Awards themselves issue the following information about the awards. The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.” Is it time that you switched to an award-winning agent like Alex Neil? Book your free valuation and market appraisal to find out how we'll orchestrate the successful sale or let of your property.

Written by Alex Neil

Industry awards

Take confidence that you are engaging an award-winning agent as we’ve been recognised by allAgents and The British Property Awards. Five star satisfaction levels show that 97% of our previous customers thoroughly recommend us.

Property valuations

Establishing the sales or rental value of your property can be defined during our Property Appraisal and Valuation service. Our experienced valuers will advise you over pricing, the market, alongside a defined and proactive marketing strategy.

Tailored marketing

Our tailored multi-channel marketing approach encompasses exposure on our website and promotion utilising our social media channels. We further promote properties using the top property portals as we strive to achieve the best price.

Our credentials

Alex Neil are members of The Property Ombudsman Scheme, so rest assured your dealings are with a professional and regulated agency. Vendors and landlords can place their confidence in our buyer and tenant offer verification procedures.

Featured Properties


Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.