Renting process for properties in East London, South East London & North Kent

1Register your interest

When you commence your search for a property to rent in East London, South East London & North Kent please register your details and property requirements with us. Our experienced consultants will diligently match your requirements with suitable properties, advising you of them regularly by your communication methods of choice. Our website is updated with properties to rent before the property portals and our staff often have advanced knowledge of future listings before they reach our site.

2Finding the right property

You can most likely picture the type of property you wish to rent, but finding it may be more challenging than you think. The location is vital, as the area needs to fulfil your recreational and work-life balance. Be specific about your property requirements. A list of 'must haves', 'nice to haves' and 'don't wants' will help you define which properties to view. New properties become available on our website every day.

3Holding payments

Once you have found a property and your offer is accepted, you will be required to pay a holding deposit equivalent to one week's rent. The deposit will secure the property for you, and we will not arrange any more viewings. The holding deposit is refundable or acts as a down payment towards the dilapidations deposit or the one months' rent in advance upon entering an Assured Shorthold Tenancy. Your holding deposit payment will be forfeit should you fail to comply with the terms set out within your holding deposit document.


Once you have placed your holding deposit, reference checks to establish your identity, place of work, and earnings will commence. We will seek confirmation that you do not have any adverse credit. Checks will confirm your right to reside in the UK and that you are not subject to any immigration controls. To avoid jeopardising your application, you should declare whether you have any unsatisfied CCJs or bankruptcies. To facilitate these checks, you will need to provide a photographic ID and evidence of your Right to Rent in the UK, your earnings and your current address.

5Your tenancy agreement

The tenancy agreement is the legally binding document that outlines your rights and obligations as tenants, alongside the obligations and expectations of your landlord. All parties must sign this document, along with any additional supporting documents (if applicable) at a minimum of 24 hours prior to the agreed tenancy commencement date.

6The security deposit

Before you move in, you will need to pay a security deposit and your first month's rent. Your security deposit (also called a dilapidations deposit) is there to indemnify the landlord against loss of rent or to pay for any damage you were responsible for causing. In general, the amount required is equivalent to five weeks' rent and protected by law in a Government approved deposit scheme within 30 days from the start of the tenancy.

7The inventory

The Inventory or Schedule of Condition process is a formal way of noting a rented property's cosmetic condition and contents. The inventory document is provided for all parties to sign at the beginning of the tenancy. When the tenancy period concludes, the inventory records measure differences in the property's condition on exit. This comparison determines the deposit amount returned to the tenant.

8End of tenancy

We will contact you eight weeks before the end of the tenancy to arrange your check-out. Where necessary, we will provide 24 hours' notice before showing any prospective tenants around the property. Respectfully, we request that the property be presented clean and tidy. Upon your departure, please ensure that you secure the property and return all keys to us.


Payments from Tenants for Holding Deposits, Dilapidations Deposits and Rental Payments can be paid using the details below:

Hillgate Investments Limited
Metro Bank PLC
Sort Code: 23-05-80
Account Number: 42635596
IBAN: GB76MYMB23058042635596

If you require further information or assistance, please get in touch with our Accounts Team:

020 7232 5789


Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.