Renting process for properties in East London, South East London & North Kent

1Register your interest

When you commence your search for a property to rent in East London, South East London & North Kent please register your details and property requirements with us. Our experienced consultants will diligently match your requirements with suitable properties, advising you of them regularly by your communication methods of choice. Our website is updated with properties to rent before the property portals and our staff often have advanced knowledge of future listings before they reach our site.

2Finding the right property

You can most likely picture the type of property you wish to rent, finding it may be more challenging than you think though. The location is key, the area needs to fulfil your recreational and work life balance. Be specific about the property you seek, a list of 'must haves', 'nice to haves' and 'don't wants' will help define properties to view. New properties become available on our website every day.

3Holding payments

Once you’ve found a property and upon acceptance of your offer, you will be required to pay a holding deposit equivalent to one weeks rent. This will secure the property for you and we will not arrange any more viewings. The holding deposit will be refundable or act as a down payment towards the dilapidations deposit or the 1 months’ rent in advance upon successfully entering an Assured Shorthold Tenancy. Your holding deposit payment will be forfeit should you fail to comply with the terms set out within your holding deposit document.


Once your holding deposit has been placed, reference checks will commence to establish your identity, place of work, earnings and to confirm that you do not have any adverse credit. Verification will be sought to confirm your right to reside in the UK and that you are not subject to any immigration controls. To avoid jeopardising your application you should declare whether you have any unsatisfied CCJ’s or bankruptcies. To facilitate these checks, you will be asked to provide a photographic ID together with evidence of your Right to Rent in the UK, your earnings and your current address.

5Your tenancy agreement

The tenancy agreement is the legally binding document that outlines your rights and obligations as tenants, alongside the obligations and expectations of your landlord. All parties must sign this document, along with any additional supporting documents (if applicable) at a minimum of 24 hours prior to the agreed tenancy commencement date.

6The security deposit

Before you move in, you will need to pay a security deposit along with your first month’s rent. Your security deposit (also called a dilapidations deposit) is there to indemnify the landlord against loss of rent or to pay for any damage if you were found to be responsible for causing it. In general, the amount required is equivalent to 5 weeks rent. By law this must be protected in a Government approved deposit scheme within 30 days from the start of the tenancy.

7The inventory

The Inventory and/or Schedule of Condition process is a formal way of noting the cosmetic condition and contents of a rented property. The inventory document is then given to all parties to sign at the beginning of the tenancy. At the end of the tenancy, the same document is then used compare the state of the property and on the findings of this comparison the deposit is then awarded appropriately.

8End of tenancy

We will contact you eight weeks prior to the end of tenancy date to arrange your check-out. Where necessary, the required 24 hours’ notice will be given to you prior to us showing any prospective tenants around the property. Respectfully, we request that the property is presented in a clean and tidy manor. Upon your departure please ensure that you secure the property and return all keys to us.


Tenant Information

Refundable Holding deposit - 1 weeks rent

Security Deposit 5 weeks rent for annual rental under £50,000, or 6 weeks rent for annual rental over £50,000

Rent - The agreed monthly rent

Changes to tenancy - £50 inc VAT

Early termination charge - Not exceeding the landlord’s financial losses

Late payment of rent Interest of 3% above BoE base rate for each day the rent is late, once it is 14 days overdue

Replacement keys - Reasonable costs

Utilities, council tax, communication services, TV Licence etc Tenants own responsibility unless otherwise stated

Client Money Protection Scheme Membership details Alex Neil are members of CMP (client money protect)

Property Redress Scheme Membership details: Alex Neil are members of The Property Ombudsman. Membership number N00018.